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since ‎Oct-17-2018
WWLA
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Re: The "Remodel" of your entire Website since ear...

by WWLA Contributor in Suggestions for PayPal
‎Oct-17-2018 08:31 PM
‎Oct-17-2018 08:31 PM
Agree! I rang support yesterday because I could not add the tracking number and was told "you shouldn't need to add anything because the payment is complete"! Yes, the payment is complete, but the item has not been shipped. I need to notify the customer the item is being shipped and how they can track it!!  In the support forum, a suggested workaround (FROM JULY 2016!!!) was to click on the ""View details on classic site" - but that option is not available to me. Have you not learned anything from the mess created in 2016??  Why change something that was working well?? Also the transaction details state: " We don't have a mailing address on file", so there's no shipping details now on Paypal (lucky I have it from the shopping cart) and today that same order transaction states: "Payment received from null", so there's no name on the transaction details either. Even in the summary, the order is listed as:  "Payment from Paypal"  not even listing the customer name. WHAT IS GOING ON?? FIX THIS, PLEASE!! ... View more
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