Hi all I had the same issue. Ordered a 3-4 person hydraulic tent, received a third of a kid-sized tent (just one inner layer that was way to small for a single adult person). I then created a claim, which got approved, but the seller asked for a return of the product, which was forwarded to me by paypal. I did some research and found a bunch of pages that listed this seller as a scammer, with varying products that were being sold, but always the same scheme: Pay for something, receive something different or broken. The curious thing was the return address, which also varied from case to case. As there was no way to find anything called a "Hao'er Jiarentai Industrial park" in Schenzhen, I contacted the PayPal customer service to confirm that the address was correct, as that as well seemed bogus. I got forwarded just one time and a very nice person quickly looked into this and immediately closed the claim in my favor, without me having to return the item. This was absolutely awesome customer service. Kudos PayPal. I can only recommend to stay friendly because the customer service is not at fault in these situations. We are rightfully angry, but this anger should not be taken out on the people providing a platform to transfer money from a to b. They are hard working people just like you and me and should not be treated like the enemy; this will make things only harder for you which will result in more anger. With millions of companies offering products on the internet there will always be those that try to take advantage. It is impossible to keep an eye on every single company - and if one company gets blocked from PayPal they will just re-register with another email (<removed>) and a slightly different address.
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