When my customer attempts to pay an emailed invoice, they get:
"Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay."
Help suggests checking "My Selling Tools" but that does not exist on my Profile and Settings.
I have a business account.
Any ideas?
Solution from help (which does not exist for me):
If you have a Premier or Business account, Payment Receiving Preferences can handle payments automatically. You can convert any payment into your primary currency or block certain types of payments.
You can:
Block payments from U.S. customers who don't have a confirmed address.
Block payments sent to you in a currency you don't hold.
Block payments for duplicate invoice IDs.
Block payments from customers who have non-U.S. PayPal accounts.
To set your Payment Receiving Preferences:
Click Profile at the top of the page and select Profile and settings.
Click My selling tools.
Click Update in the "Block payments" section.
Update your settings and click Save.
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