This is not an answer, but I have the same issue Especially in the wake of the recent Reddit hack. They gained access to employee accounts that had 2FA enabled, but the 2FA code was intercepted because they were using SMS for 2FA. I've heard that after enabling the Norton 2FA app, it still gives you the option to use SMS OR the app when signing in. Please give us support to turn off SMS 2FA and use only app 2FA.
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