PayPal Community

**UPDATE** OK, I Literally just got the refund! I swear, I checked my balance right before I posted this, so it must have just come in! Thank you, Paypal!  A message beforehand would've been helpful though, just sayin. Then I wouldn't have needed to complain about this or ask what happens next!   Seriously PayPal, you need to do something about this seller or should I say, sellers, because it is definitely more than one seller involved in this. They are still selling their lies all over Instagram, but they go by several different store names. This is how they keep getting away with blatantly lying about their products and stealing other legitimate stores bio and product descriptions and then temporarily posting ads on Instagram!  I couldn't believe it when I saw them there today, so I took a screenshot of it on my phone! This seller was using the same exact phony ad with the stolen pictures and videos that I fell for, telling the same lies, word for word like before, but with a different store name. I was soo tempted to expose them right then and there, but I didn't want to say anything until after I received my refund! Now that I have, I can try to warn other people not to buy from them, and I can post my review pictures all over the ads!  They probably use hundreds, if not thousands of different aliases, but I know a few of them.  Need to start somewhere, right? ... View more

  I'm confused: I thought my refund claim was going to be resolved/closed today? The Resolution Timeline states that the seller has 10 days to respond to my dispute claim or Paypal will find in favor of the buyer.  Well, times up and the seller never responded!  Why hasn't Paypal contacted me to tell me that the seller never responded to them in the time allowed?     I honestly expected to see a full refund this morning pending in my account, so I was very disappointed to find no refund deposit pending, and no messages from PayPal regarding the status of my claim either! My claim status still says "We’re waiting for the seller's response?"  Yesterday it had also said the seller had until 7/29/18, but today 7/30/18, it just says they're still waiting for the seller's response and "We'll get back to you soon?" It seemed like an open and shut case to me. The seller didn't respond in the time allowed (10 days), case closed, right? Wrong! I guess not. It would've been really nice to get a message from PayPal this morning, explaining the next step to me, at least.  I looked for more details about what happens after the seller doesn't respond, but all I could find was this timeline that uses the words "usually" and "may vary depending on claim circumstances" alot. It only says that after 10 days a Paypal claims specialist will make a ruling within 5 days, "Usually" lol.  Great, more waiting. Has anyone else had this happen to them? I was thinking about calling PayPal tomorrow if I have time, or should I wait 5 more days?  P.S.  I just found out that PayPal is well aware of the seller who ripped me off because they have done this before, hundreds of times apparently!  I discovered this while perusing this community for advice about my case.    Dispute Resolution Process-How long does it take to resolve a dispute or claim-Significantly Not As Described ... View more

  I'm confused: I thought my refund claim was going to be resolved/closed today? The Resolution Timeline states that the seller has 10 days to respond to my dispute claim or Paypal will find in favor of the buyer.  Well, times up and the seller never responded!  Why hasn't Paypal contacted me to tell me that the seller never responded to them in the time allowed?     I honestly expected to see a full refund this morning pending in my account, so I was very disappointed to find no refund deposit pending, and no messages from PayPal regarding the status of my claim either! My claim status still says "We’re waiting for the seller's response?"  Yesterday it had also said the seller had until 7/29/18, but today 7/30/18, it just says they're still waiting for the seller's response and "We'll get back to you soon?" It seemed like an open and shut case to me. The seller didn't respond in the time allowed (10 days), case closed, right? Wrong! I guess not. It would've been really nice to get a message from PayPal this morning, explaining the next step to me, at least.  I looked for more details about what happens after the seller doesn't respond, but all I could find was this timeline that uses the words "usually" and "may vary depending on claim circumstances" alot. It only says that after 10 days a Paypal claims specialist will make a ruling within 5 days, "Usually" lol.  Great, more waiting. Has anyone else had this happen to them? I was thinking about calling PayPal tomorrow if I have time, or should I wait 5 more days?  P.S.  I just found out that PayPal is aware of the seller who ripped me off because they have done this before, hundreds of times apparently!  I discovered this while perusing this community for advice about my case.   Learn how PayPal's Dispute Resolution Process Works: Dispute Resolution Process-How long does it take to resolve a dispute or claim-Significantly Not As Described: https://www.paypal.com/us/webapps/mpp/security/seller-dispute-resolution ... View more

Can you prove that you completed the job? I think you can escalate the dispute to a claim (if you haven't yet) and let Paypal sort it all out! They will ask both of you for evidence (pictures, emails etc.) proving the job was done, and then they will decide the outcome. If you can prove that you finished it, you should be fine. But, while I was looking for some answers about my own dispute here on the message boards, I noticed that there were alot of sellers complaining about Paypal finding in favor of the buyer most of the time! Hopefully, you have some kind of proof that you completed the job successfully, or else you are probably going to have to send that shady AF buyer a refund.     P.S. Just out of curiosity, what kind of job was it that you did? ... View more