PayPal Community

Hi again,  thanks for the information.  This should be made clear to everyone who makes a claim.  I have just received an e-mail from PayPal saying they have overturned their decision and found in my favour so that is great news but it has caused me terrible stress.  I bought the LPs from a Facebook site. If I had known how to make a claim I would have uploaded photos and audio files proving my complaint. I'm not sure how anyone who has no experience of playing records can understand the fine art of grading vinyl though. Thanks again for your replies. regards, Arnold. ... View more

Hi, thanks for that information but the system is obviously flawed.  I opened a dispute but it was the seller who escalated it to a claim. I thought PayPal would request more information but they made a decision in just a dew days. There was no way to contact them to explain my problem. This needs to be made clear to everyone making a claim.  cheers.  ... View more

Sorry, I think I used the wrong term. I made a claim through PayPal for a refund as the LPs I bought were not as described. I was shocked that the decision was made to reject my claim without any contact with me. The seller accused me of fraud yet I had no way to reply. I e-mailed PayPal to allow me to submit proof of my claim but they did not reply and closed the case abruptly. How can they make a decision in a complicated case where evidence should be considered?  thanks, Arnold. ... View more