Hi! Just signing on with feelings of hurt and outrage on this topic also... I just received my first "Transaction Review" and here's my story: Sold a Mikimoto silver & pearl ring for $200 4-15-10, evening. Sent it by insured Priority mail with tracking, the next day, 4-16-10. Item updated as delivered 4-16-10. On 4-21 I receive the vaguely worded "Transaction under review" email from paypal. My stomach sinks in fear and horror and I immediately look up all the transaction details. Buyer Account? Confirmed. Tracking number uploaded to paypal and ebay? check. Checked USPS Delivery status: Delivered. I email buyer and ask if there's a problem I can help her with! That's the worst thing... that this email from paypal made it sound like it was the BUYER or her bank who initiated this, so now I've gone and messed with a buyer for no reason at all! After checking everything I can, I finally call Paypal and a helpful and reassuring agent assures me (not in these words however) that it's just one of their "random hold your funds for 21 days for no real reason" scams. >_< THEN he says it's because there's some issue with buyer or seller lack of history. Nope... seller been on ebay since 1999, with paypal since 2001. Buyer been with ebay for 6 1/2 years or so, 400 items. Confirmed and verified accounts on both ends. There are no issues here! He made some kind of hysterical (I swear his voice got emotional!) claim that Paypal just had to make sure fraud wasn't being committed, that someone would sell a bunch of items in one go and then disappear without having shipped them. Hello?? Anyone giving my record and my store the most casual of glances can see I've been around forever with the same ID, am a committed ebayer/paypal-er and am not going anywhere, ever!! The only thing new about my ebay/paypal life is my ebay store, but sheesh, I was only following what ebay suggested I do (ie you sell a lot, why don't you open a store?). Why punish me for that? I recently had a buyer make an untrue SNAD claim, which I stupidly chose to contest, believing foolishly that just because I sell things I deserve to be treated fairly. Oops! My mistake, sorry! Luckily the $300 emerald earrings were returned to me in the condition I'd sent them out in (still in perfect working order though it was claimed they were not), so I did the right thing and acknowledged receipt of item, thereby believing I was resolving the transaction maturely and proactively. Case closed right? Well on the phone the automated agent recording-thingie said "she" was "having trouble accessing the outcome information" (or something like that) of that SNAD claim. In my paypal account it says the claim was "removed" 2-21-10. Hello again? So people. If your customer wants to return something, DO IT. Just **bleep** it up and let them return it, and hope it isn't damaged or substituted, because I think maybe having had this bogus SNAD alerted the computer. they got me in their "temporary hold" radar and that's the end of it, no matter how fair or unfair it is, you are a seller, you DESERVE to be taken advantage of, because you SELL THINGS (oh the amorality of it all). You deserve to be hit on all sides, from vindictive buyers AND avaricious bank-like institutions. KNOW YOUR PLACE in the scheme of things. A friend of mine had this same problem. The agents she talked to claimed it was because she'd listed more items than normal last December. Why should a seller be punished for that? I mean, if you had low feedback, unverified or unconfirmed accounts or were moving, and/or changing ID's often, or something like that, yeah, certainly! But it's a really poopy tactic, and poopier still to tell the seller it's something the BUYER has initiated! Just tell the truth paypal, that you are doing a random 21 day hold to get more interest on random amounts of money (incidentally they didn't keep $208 for the item mentioned as being under review, they are holding all of a $350 transfer I was doing to my bank account so I can pay my bills at the end of this month). You can make money, Paypal, but at least be honest and upfront about it? Raven
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