Hi there, I've been having a bit of an issue that's getting very annoying more and more everyday. Last Sunday I bought a digital key on G2A and proceed with the paypal payment. I tried to log in to the website about 3 o 4 times before I was able to make the payment and, one of them, the page crashed and I had to start over. Once I was finally able to log into my account, I noticed that there were listed two separate transactions for the same amount and I tried to reported it to the website, under the category "I have a billing issue" and then using the option "my problem is not listed" in order to write that I was charged twice by mistake. Surprise surprise, I've tried at least 6 times, in different times of the day and it keeps giving me the "Ops, let's try again" message all the time! I've also sent a message somehow (always related to billing issues) on Monday and I got completely ignored. I initially assumed that the second transaction would be voided and that the money was pending but they've been taken. I've also have the receipt from the website for one transaction which can confirm that the second charge was a mistake, but it's pratically impossible to contact somebody from the customer service (and I'm not gonna call and be charged for that). It's a stupid amount of money and I don't care that much but I think it's a shame having such a bad structured website where they pratically make impossible any contact with the customer service - any suggestions?
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