PayPal Community

I've been a PayPal and eBay user in good standing for roughly the life of the company, with a significant number of transactions on each. Baffles me how you can find in favor of the seller when I filed yet literally hundreds of people have complained and had the same problem from this vendor. Likely the number is in the thousands but they don't reply here.   I've severely lost faith in PayPal because of this. Repeated questions about the findings led me nowhere but automated canned responses that seemed to be unread by humans-- or if they were read, they were read by people who did not have a good grasp of language.   As a result, I've opened a charge back with my CC company and am seriously considering closing my account here entirely. ... View more

I had a similar issue with another product from this same seller and despite the fact that the item received was completely unlike the one I purchased, PayPal found in the seller's favor.   As a result, I called my CC company, who initiated a chargeback. If PayPal won't protect me, Chase will. I've lost a great deal of faith in PayPal over this. ... View more

This seller seems to have a habit of sending the wrong item, so chances are there is nothing like what is claimed in the box. ... View more

Wanted to add a couple more bits of info for those searching or looking for more info. Hope this is helpful for others to find resolution.   <removed> was the 'reply to' email Item shipped from: Keith Instapost Solutions Costa Mesa CA   Other email address associated with site or paypal address: <removed> <removed>           ... View more

As an FYI-- their site can now be found at:  https://gouerdan.com/   They'll keep changing the name and pulling the same scam. ... View more

Tried everything to resolve with seller (no replies- then blocked my emails), escalated to a claim with PayPal (sided with seller, no explanation)-- now have gone to my credit card company and filed a charge-back. ... View more