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since ‎May-30-2018
Country: Canada
Type: Personal
adoncar
adoncar Contributor
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Re: How long does it take for a refund to show up ...

by adoncar Contributor in Disputes and Limitations Archives
‎May-30-2018 07:12 PM
‎May-30-2018 07:12 PM
Thank you for the thorough reply!   No, nothing. I actually had two disputes with them (the product was not as advertised). They first asked me to close the dispute because they claimed the disputes froze their accounts and they could not process any refund or money transferred. At first I refused since you cannot re-open a closed dispute, but they kept saying this was the only way to process the refund. So I finally closed one of the two disputes (the one asking for a partial refund, not the one asking for the full refund from the duplicate payment), and they said it would take a few days to get money into their account for the refund.     A few days later, I asked how the process was going and all they said was that the refund had been issued and it would show up on my PayPal account soon. That was a week ago. This is why I was wondering if maybe PayPal is slow to show something (anything) on my account, even if the money is not in my bank account yet, but no activities or changes have showed up on either my account, the dispute or the transaction and I have 4 days before the dispute time is up.      ... View more

How long does it take for a refund to show up in m...

by adoncar Contributor in Disputes and Limitations Archives
‎May-30-2018 06:18 PM
‎May-30-2018 06:18 PM
 A seller contacted me to let me know my payment for a product did not go through, so I attempted a second payment. They realized they had made a mistake and my first payment did go through so I ended up paying twice. I asked for a refund from one of the payments and the seller agreed to give it to me. I never received it and the seller stopped replying to my messages so I opened the claim. The seller then said they had not gotten my messages and confirmed that he was issuing a refund. It's been over a week since he said the refund would be issued but nothing has showed up either in my PayPal account or in my bank account. If the seller did issue the refund as they said they would, should is have showed up by now?    The time limit on the dispute is coming up and I don't want the dispute to be closed without a resolution so I am thinking of escalating it to a claim if the refund doesn't come through soon.  ... View more
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