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since ‎May-23-2018
Country: United Kingdom
Type: Personal
SeaJelly
SeaJelly Contributor
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Dispute process advice

by SeaJelly Contributor in Disputes and Limitations Archives
‎Sep-16-2021 08:11 AM
‎Sep-16-2021 08:11 AM
Hello, just looking for some advice / reassurance.   3 weeks ago I purchased a robot vacuum using Paypal pay in 3. 1 week later I received a parcel, but it was the wrong product. A cheaper version, quite different to the one I wanted. I tried to phone straight away, and then it became apparent this company (although using .co.uk website) were in Austria.  I couldn't get through on the phone, but emailed them explaining they'd sent me the wrong product. I heard back a few days later saying that because of issues with their couriers they couldn't arrange for it to be sent back just yet, and asked me to be patient.  A couple of days later I emailed again saying that I would like a rough idea of timeframe, as this was purchased as a gift and I really needed to know if I had to get something else. They responded with the same message asking me to being patient.    This was not very reassuring and also quite frustrating so at this point I decided I just wanted to return the product, get my money back and take my business elsewhere.   Now I have had no correspondence with them for almost 2 weeks, which I think this is unacceptable - and I fear something dodgy is going on.   2 days ago I opened up a dispute with Paypal.  I have had one response from them saying they'll refund me when I send the product back to them! Which is just nonsense, as getting it to them is the crux of the issue here.   My question is do I escalate this now to Paypal, or do I have to wait 10 days for them to respond?  Obviously I am very keen to resolve this and maybe somewhat impatient!   What are my chances of getting my money back here?   ... View more
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  • Labels:
  • Disputes
  • Fraud

Re: Email change delay.

by SeaJelly Contributor in My Account Archives
‎May-23-2018 05:44 AM
‎May-23-2018 05:44 AM
Oh no, I don't use any of those. ... View more

Re: Email change delay.

by SeaJelly Contributor in My Account Archives
‎May-23-2018 05:13 AM
‎May-23-2018 05:13 AM
 Hey, thanks for your reply.  Yes, I confirmed the email, made it primary and then removed the old one.    Whats a button code?? ... View more

Email change delay.

by SeaJelly Contributor in My Account Archives
‎May-23-2018 04:40 AM
‎May-23-2018 04:40 AM
Changed my email address yesterday, but am still receiving mail to the old email address. Is it normal for there to be a delay in swapping the email address on an account? ... View more
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