Dear my friends, I have the same issue with AVAST anti-virus company. I claimed to their support service and they feedback positively and immediately. They agree to refund within 7 working days. In addition to asking for refund, I also ask them to review their policy in which they make the payment automatically without asking customers for permission. I hope the refund will be made as their promise and smt will change. Just quick sharing for your information. Best, Linh
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