Hi all hoping you can help - I sold an item via Facebook marketplace and the buyer paid good and services via PayPal. I confirmed with the buyer that the address on PayPal was correct (I sent a screenshot of PayPal and he confirmed this was correct), I sent the item special delivery to the address confirmed. I have records of the conversation, the paper receipt from postage and the tracking info as evidence. Now the buyer is saying that the address was wrong - he forgot to put a flat number so the address was a street address but didnt include the flat details. The tracking information from Royal Mail says ‘returned to sender as address not located’ - the item can not be returned to sender as I did not put a return address. This is a standard outcome for Royal Mail and not specific to this parcel (if they can’t find the address they always say returned to sender even if there is no return address). So the buyer doesn’t have the item but I also will not get the item back. How does this work if the buyer raises a dispute - he didn’t get the item and the tracking proves this but neither do I have the item so why should I lose the item and the money when it’s the buyer fault and he’s admitted that the put the wrong address? Has anyone ever been in this situation and had a positive resolution? The item was expensive so really concerned. I can’t claim with Royal Mail either as the address was wrong so they won’t issue compensation. Thanks
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