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since ‎Apr-17-2018
Country: United Kingdom
Type: Personal
Kateh86
Kateh86 Contributor
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Re: Buyer provided incorrect shipping address

by Kateh86 Contributor in Disputes and Limitations Archives
‎Dec-21-2020 12:37 PM
‎Dec-21-2020 12:37 PM
Thanks for your reply - does it state In PayPal guides that a return address needs to be put on? I have looked but can’t see anything. I thought that was only for shipping internationally and therefore can’t see how PayPal can hold that against me as I did everything correctly. I always take extra postage insurance so I am covered if parcels go missing / damaged etc so a return address has never been required - it’s not to ‘remain anonymous’ I have just never needs to (obviously in future I will). I’m only not covered with Royal Mail this time as the buyer gave the incorrect address (twice). I will wait and see what the buyer does as they have accepted it’s their error I was just asking just in case. I won’t be offering refund as I know I won’t get my item back so can’t afford to lose £250 and also the item (so £500 altogether) as it’s buyer error with the address - if it was my error I would refund straight away. Thanks for your advice though and I will keep it in mind should the buyer dispute it. ... View more

Buyer provided incorrect shipping address

by Kateh86 Contributor in Disputes and Limitations Archives
‎Dec-21-2020 11:00 AM
‎Dec-21-2020 11:00 AM
Hi all hoping you can help - I sold an item via Facebook marketplace and the buyer paid good and services via PayPal. I confirmed with the buyer that the address on PayPal was correct (I sent a screenshot of PayPal and he confirmed this was correct), I sent the item special delivery to the address confirmed. I have records of the conversation, the paper receipt from postage and the tracking info as evidence. Now the buyer is saying that the address was wrong - he forgot to put a flat number so the address was a street address but didnt include the flat details. The tracking information from Royal Mail says ‘returned to sender as address not located’ - the item can not be returned to sender as I did not put a return address. This is a standard outcome for Royal Mail and not specific to this parcel (if they can’t find the address they always say returned to sender even if there is no return address). So the buyer doesn’t have the item but I also will not get the item back. How does this work if the buyer raises a dispute - he didn’t get the item and the tracking proves this but neither do I have the item so why should I lose the item and the money when it’s the buyer fault and he’s admitted that the put the wrong address? Has anyone ever been in this situation and had a positive resolution? The item was expensive so really concerned. I can’t claim with Royal Mail either as the address was wrong so they won’t issue compensation. Thanks ... View more
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