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since ‎Mar-16-2018
BuellMortweet
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Re: Unauthorized transaction

by BuellMortweet Contributor in About Protections
‎Mar-16-2018 05:36 PM
‎Mar-16-2018 05:36 PM
Even if the buyers Paypal account was used unauthorized (which an Ebay seller, me, has NOTHING to do with), someone still bought the item on Ebay with the buyers Ebay user ID. Was the Ebay account hacked also?....item was delivered 2 months ago? No matter how one looks at it, Paypal should not withhold Ebay seller funds in this instance...as the problem (if any) is between the seller and Paypal!   ... View more

Unauthorized transaction

by BuellMortweet Contributor in About Protections
‎Mar-16-2018 11:00 AM
‎Mar-16-2018 11:00 AM
I just had a customer who sent a dispute saying unauthorized transaction.  Today is March 16, 2018 the transaction took place on Jan 7, 2018.  The item he paid for was received months ago...via the Ebay Global shipping program. Paypal has access to all the tracking yet said they need me to enter the tracking information...go figure. More importantly, I was placed on hold 3 times this morning (transfer to "fraud specialist") and never had a pick-up after waiting for 1 hour the last time. Just wanted to understand why I had funds placed on hold for an unauthorized transaction...which I thought Paypal and Ebay take care of when members sign up and are screened....right? I do not authorized peoples bank account to receive and send money to Paypal....Paypal does! Makes no sense why my funds are on hold for this. ... View more
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