I don't know whether to hold my breath or not but I tried to add cash using my Windows 10 PC and Firefox this morning and it seems to finally be up to the task (this was just a dry run, I have nothing to send at the moment so I didn't carry it through far enough to actually generate a code). I don't know if it has any bearing on the problem but I also noticed that there have been a number of additional locations added to the list where I could conduct a transaction; most are for chains not in my area but 7-Eleven would be. Thanks to all who have commented on this issue and I would urge those who want to do these additions via the internet to try again to see if it works in your area.
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I tried the Android app and it appears to work although I just conducted a test and didn't actually carry through and deposit cash at my local Rite-Aid store. I may do that today or tomorrow. The support babble quoted above is almost verbatim the same thing I was told; just different enough that it's a bit more than a simple cut-and-paste reply (support staff at least have to paraphrase a script). The goal is clearly one I've seen more times from more sources than I care to recall; say something soothing and polite without saying anything of substance. From a technical perspective I find it interesting that the browser/website approach is consistently failing but the app is not. If you watch the URLs you go through in your browser you never appear to actually leave PayPal; whether this implies the problem is on the PayPal end, the Green Dot end or the plug is being pulled I don't know. I do know that this kind of problem breeds speculation and this, plus PayPal's lack of useful response, is not good for their reputation. Do they care? At this point if I had to guess (what choice do I have?) I'd say that either a) PayPal has tech support management staff who cannot properly orchestrate change or sensitive maintenance with appropriate backup/recovery plans in place should a feature like this disintegrate, or b) they wish to force customers to use only their mobile apps, perhaps eliminating Green Dot from the equation.
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