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I got a similar response via email. It fortunately looks like Planetary's suspicions that they're dumping the service may be wrong and it is just a bug in the system that they're working on.
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You'd think they'd come out and admit what was going on just so people would stop bombarding their phone lines. I just don't understand their PR posture.
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It's frustrating. I'm still waiting for a response through Paypal's messaging system. Also found that someone sent @AskPayPal about it on Twitter and crickets. I did the same.
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