You should contact Green Dot customer service for the specific card you have. Green Dot has their phone number on your cards product page. I wanted to let you know that PayPal has their own debit card that is already linked to your PayPal account balance. There is no cost for the card and there are no monthly fees either. Here is a PayPal link to the Cash debit card. https://www.paypal.com/us/webapps/mpp/cash-card
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