Hello community: I had this challenge as well. I called customer service. Being on hold is to be expected. When I mentioned the "Spoof case created via IVR GRCM" I was told that it would have to be escalated as the first and second round of customer service agents are unable to assist with this error message (read: on hold for a very long time) When I asked why PayPal was generating this error message and delaying my payments, I was told it is a sensitive system. When I asked to speak to a supervisor, I was told he was the highest level. There is no one else to speak to. When I asked for a contact name and number, I was told the back office has no phones or ability to communicate with clients. When I asked for a ticket/case/reference number, I was told there is none available. When I asked how I was to followup or know when it is secure to use paypal for payments, I was told 'you don't call us, we'll call you.' When I shared that this was very disconcerting, I got... crickets LOL I will be closing my paypal account. This is happening more often than not. Having PayPal generate a dispute on my behalf and then have no idea why or how that happened, is very unsettling. Not to mention, it is delaying payments. And customer service, well - I found to be inept (see above). Simply sharing the facts. I will update this post if 'they' call me back with a resolution.
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