Hi Over 3 weeks ago, I paid for some items on Shpock by PayPal, plus postage. Unfortunately I used the family & friends option as I did not want to incur further fees. The person agreed to post them and to provide a tracking number. A week later, I still hadn't received item so I contacted them again. They didn't answer my message so I had to 'ask a question' on one of their other current items they were selling (they soon came back to me!) Seller apologised saying she'd had a dreadful week but promised to post them by the Saturday. A week later, still nothing so I contacted her again and asked for the tracking number, or, for her to give me a full refund if she hadn't posted them and re-advertise as local collect only if she was having problems posting items. Again, I had to post a question on a current item she was selling before she came back to me. She said she had already posted them, had put in £2 for my inconvenience and asked me to let her know when they have arrived. Still no tracking number. Over a week later, no items, no tracking number and seller isn't responding to my messages or to those left on her current selling items. I have noticed that another person has also put comments on a current item, referring to an item they had paid for 2 weeks ago and not received. I contacted Shpock to report and they said they are dealing with it (but didn't say how) and I have now sent the seller a PayPal invoice and advised her that if I don't receive a refund or proof that she has posted the items within 7 days, that I would contact the Police as it was fraud to take money with no intention of providing what has been paid for. Is there anything else I can do? Thanks in advance. I can't
... View more
