Good Luck I have been using Paypal for 18 years now and on Ebay for over 20 years with the same account. I never had a problem until this last Nov. Ebay has taken away my listing privladges without an explanation. You can guess all day, who knows. I did spend several days and had my accountant send in my receipts for every purchased item I listed on Ebay in the last year. After that happened, then Paypal chimed in. I had one buyer send back a security system that they paid $200 for saying they had changed their mind. This was after filing a return claim. The only problem is that one of the cameras and all of the cables are gone. Neither Paypal or Ebay will do anything about it. I'm out the purchase price, the shipping costs, and I have a system I can't resell. In the same week a package going to Mexico, the same system, the buyer filed a didn't receive claim 18 days after it was shipped. I had it set up to ship through global shipping. Somehow, the buyer was able to pay without going through it and paid the US shipping rate. Called Ebay 3 days in a row and was finally told by a supervisor to go ahead and ship it, if there were any problems, Ebay would be there to help me. Guess what, the buyer filed a claim with their bank who within a couple of days paid the buyers claim, so Paypal closed the claim and said buyer protection will not cover me because I didn't ship it international priority. I didn't know that because I always use global express. It does say that in their terms however. Paypal told me to call Ebay and actually forwarded me to Ebay. They won't cover me because it was Paypal that closed the case. Finally yesterday, I found the Mexican postal service tracking and found it was delivered. I sent this to Paypal and followed 3 hours later with a phone call. The first two gentlement told me nothing could be done because the case was closed. After throwing a huge fit, and starting the paperwork to file a consumer complaint with the Florida Attorney Generals office (I emailed it to Paypal while I was on hold for an hour and 15 minutes), a very nice lady got on the phone and isssued me a refund for my item and the $20 Paypal fee charged to me. I'm still out $47 in shipping however. This was the short version. I have spent many hours, many emails and many phone calls on it. The lesson in all of this is neither intity can be trusted to do anything for the seller. Once you get on the bad list, forget it. I have gone to other platforms this month for selling. Bonanza is actually doing quite well. Started the work to go with Stripe, Square and Pay Simple yesterday. Avoiding Paypal and Ebay with a long stick. Be careful my friend. Oh by the way, this will probably be deleted. Ebay deleted my posts in the community because I posted the emails that they had sent me. It is against the rules to discuss the content of any correspondense in writing or verbal form that you have with Ebay.(fyi)
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