I had a customer claiming her item had not arrived. I asked her to check it wasn’t at the post office, but she said it wasn’t. I was in the middle of moving house so could not find the receipt and issued a refund via PayPal. Two days later this was still in pending on my account and I found the receipt. Royal Mail were holding the item at the silly woman’s local office and had been for days. I phoned PayPal to cancel the refund, they said I would have to cancel via my bank as the funds had been requested there. My bank have said they will reject the payment. This leaves me with a mess on my eBay selling account as I can’t find any way to undo the status of the item. The woman now has her item, but it’s still marked as refunded. I have sent eBay a message with the tracking number, but no reply. What can I do ?
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