They sent me a defective item drone. The controller would not pair with the drone. That started a frustrating and time consuming process that took weeks and I ended up with a $22 refund for a $40 item. I had to submit a dispute with paypal for a refund to get a response from them. They wore me down and I accepted a partial settlement. One of the reasons I settled was that I checked how much shipping to China from the US was. It would have cost me about what I paid for the item, possibly more. Keep this in mind if you buy something from them. There are too many good sellers out there to buy from toptom. Before I submitted the dispute with paypal I tried working with their support. First they wanted a video of the problem. I sent it. They said they have no way of reading the video. It was an mp4 file. I suggest that since it was one of the most common video formats that they find a way. They responded with suggestions which I tried. None worked. Then it got interesting. The email thread we were using back and forth was suddenly receiving a delivery failure "550 Mail content denied". Strange that this thread started to be blocked. I was able to send a test email and it wasn't blocked. I wonder if they blocked the email based on certain content like maybe the order # od paypal dispute #. I found another email for them that was listed in the paypal dispute information. I sent another email. They asked for a video. I told them i already sent one. They offered my a $15 refund. I said I would take $30. They said $20. Told them no. They said the best they could do was $22. As I mentioned I took it because this has been WAY too time consuming. Also the next step would be to file a claim and I was risking that they would ask me to return the item. Shipping to China would have possibly been more that I paid for the item.
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