Hi Ryan1987-uk and Parkerrr,
Welcome to the community forum and thanks for posting.
The most common reason for a payment not being added to a balance would be due to an unconfirmed email address on the receiving account. Here's how to confirm an email address https://www.paypal.com/gb/selfhelp/article/how-do-i-add,-confirm-or-remove-an-email-address-faq1485?app=searchAutoComplete.
Intars
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