I've been beating my head against the wall with this issue, and paypal customer service has been absolutely useless. I've had my paypal account for quite some time now, and have always payed my invoices via bank transfer. The funds have always been in the bank, I've never had a transaction get kicked back or fail to go through, infact, bank transfer has been my normal method of payment (and yes my bank account has been confirmed and verified, and has been for quite some time). About a week ago, I went to pay an invoice and all of a sudden the bank transfer option is greyed out, with a message that says "This payment option is not available". Why??? I've always used this option, or at least had it as an available option for payment, and this has been my preffered method of payment for quite some time.. Speaking with customer service got me absolutely nowhere, they told me to bring the issue up with the merchant, which I did. The merchant reached out to PayPal customer service, and was told that their is no issue on the merchants end that would prevent them from receiving payments in the form of a bank transfer. To even prove that this issue wasn't with the merchant but infact my account, I went to transfer $5.00 to my wife and the bank transfer option isn't even available!! Why the **bleep** not!!???! Contacting customer support again, I was given a BS response that they can't see why it isn't an available option, but that it is a system thing. That is not an acceptable answer. I even reached out to support via email, 3 days later and still no response. So much for their "24 hour" response time... Has anyone else had this issue?? Is there someone from paypal reading this that has half a clue?! I'm just fed up with paypal and their lack of knoweledge at this point. I need a real solution to this problem, and not some BS response. I've been trying to pay this bill for over a week, and I need a real solution (and no debit/credit card is not an option at this time, otherwise, I would already have done that). Paypal used to be really convenient, and easy! However, over the years, I've continued to see a steady decline in not only system functionallity and useability, but their customer service skills and knoweledge as well.
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