PayPal Community

why is it when clicking on the "contact us" button we as the customer are sent into this vicious circle with many attempts to throw us into the community forum.  When a button says contact us (meaning click here") I think a pop up with actual contact info would be beyond incredible.  I am pretty sure that is a customary practice to provide that info hmmm first page. Atleast that button is consistent with the entire pay pal process. The process is  never as it appears on the surface to be, there is more you are just forced to waste lots of your time getting to it while 50% give-up or just do not have the time (just as Pay Pal intended). Who is the customer? I am totally confused.   ... View more

LOL...."Tiny pdf Stmt option" Not suprised at all. Nothing ever as it "appears" its always "oh, you didnt dig under the rock over in that corner with the tree covering it?, yea that one , that  is reason we placed it there to HELP YOU sorry you didnt see it but hey! now you know".  Is this operation in AMERICA/ I  mean the U.S.A. ? I get the impression that at the top are some totally foreign executives that are clueless to what exactly customer service is and who their customer is. They have no idea that carriers are paid for insurance to "Protect buyer and seller" and that their customer should not be punished for what a mail carrier does (within reason like delivery). They have no idea that holding funds does not entitle them to claim "an account has received money". After all that would be like claiming to have fed someone after putting food in there cabinets (with locks that only you have key).    ... View more

Re not receiving payments.....Thats reason we pay a fee to pay pal.... for them to hold your money. For what ever reason pay pal holds their CUSTOMERS liable for the shipping providers (USPS, FED Ex Ect) I do not understand why but seems to work for pay pal.  I do not understand why any one signs up for the "buy now pay 10-14 days later either. Thought I would express that opinion since these "Benefits" are impressioned to be very customer oriented but I am willing to bet, this is another round about way this payment processor "places a hold" on funds.  I think more details should be provided from paypal for any process in place, it's always what isnt written that will kick their customer in the butt everytime. Sometimes it is less headache, hassle and much cheaper to just have a buyer mail or overnight check direct. LEARNED MY LESSON.  ... View more