PayPal Community

Not the case for me, mine came from my current account ... View more

Tiredoutdad- I registered my claim the same morning as the monarch announcement, so I’m probably just ahead of you in the queue. Plus, the PayPal staff don’t seem to be generally aware of the exceptions that the higher levels in the company have decided to make. So it might take a while for this smaller team to wade through the claims outside of the 180 days. I had an email from PayPal saying they wouldn’t pay out due to >180 days, only an hour or 2 before I got another saying the money had been refunded. ... View more

Well, I'm be pleased to say that despite my booking being made on 2 Jan, last night PayPal emailed me saying,    "due to the exceptional circumstances surrounding Monarch, we have made the decision to review your case and as a gesture of goodwill have decided to refund you."   The money is in already! Thanks PayPal, you came good in the end. Hope others have similarly good news. ... View more

Quote from the BBC website:   "Paypal has its own buyer protection programme, to cover consumers when they do not receive the goods or services they have paid for. However in normal circumstances there is a 180-day deadline from the payment date to claim for this. This suggests that anyone who bought their tickets more than six months ago may not be able to get a refund. However Paypal said it would take the specific circumstances of Monarch's collapse into account. It expects most people to get their money back."   Looks promising ... View more

Having got through to an advisor at PayPal, I was been told that they will be ‘looking after’ customers who booked after Dec 2016. And to file a dispute. I did this and it was automatically closed also due to the purchase being more than 180 days ago. So I have emailed customer service to ask what will happen. Will update when they reply. ... View more