I phoned PayPal direct. Go online and log into your PayPal account. Optain PayPal's phone number together with a six digit code which you will imput when you get through to PayPal. Expect long delays. I used the callback system which worked efficiently. Make sure that you ask the automated switchboard to speak to a PayPal agent or you will get nowhere. As my flights were purchased with in the last 180 days I was covered by the PayPal protection scheme and have been informed by the PayPal resolution centre that I will receive a full refund within the next 14 days.
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