I have had a Direct Debit mandate to my Bank today from a 'JPMC for PA'. As i didn't receive any formal communication from Paypal to say they would be sending me a DD mandate, I cancelled it. I have never heard of JPMC and using the ref 'PA' meant nothing to me! Why can't an important transaction such as a DD be communicated to its clients before they make a direct transaction to our bank? Wouldn't it have been simple to write an email advising new clients that they will be setting up a DD Mandate and giving us the details of Paypal Bankers, sortcode and account - just normal practice - yet Paypal assume you already know this information and therefore would be happy to sign off multiple amounts to an account that is undisciphorable. NOT LIKELY with all the spam and unauthorised transactions that seem to be regularly happening at Paypal. I am really concerned too that the only way to raise any potential fraudulent activity was through Paypal Resolution Centre. THIS SYSTEM WASN'T WORKING!!!!! and having spent the whole afternoon trying it out it still wasn't working!!! The CONTACT US button continually looped to Self Help and did not give you a support tel, chat or email to raise issues and concerns. SO, zero points for support mechanisms which are not in place and do not work. I am rapidly losing confidence in the way support is managed by Paypal.
... View more