I had a few sales to a customer three months ago on eBay, but only two weeks ago he opened the dispute that the products are not original without any reason and demonstration. He opened the case on PayPal as on Ebay is not possible because the deadline has already passed, PayPal took my money from the account then the buyer sent the package back, I did not receive the package from the post and already the money was returned to the buyer, Today I took the package and some pieces of the boxes were broken, how can I solve this problem? Is that admissible? the cases are now closed and I can not make a complaint. Thank you very much.
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