Wanted to follow up in case anyone ran into this annoying issue to say that my case was FINALLY resolved and it mostly required some angry yelling on the customer service phone line. The floor supervisor was refusing to put us on the line with the next person up the chain, but after insisting that this was unacceptable, we finally got in touch with a real manager at the department of limitations who was able to release the funds INSTANTLY. This, in itself, was still aggravating since it really meant that no one was looking at my case and the money was just sitting there for 50+ days for no reason. Just wanted to let people know to not give up on the phone and make sure to let them know that their idle "solutions" are BS.
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