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SamJS
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Can't Place Order Problem

by SamJS in About Payments
‎Aug-22-2017 11:50 PM
‎Aug-22-2017 11:50 PM
Curious if anyone else is having problems placing orders using Paypal.  I've been trying to place an order for several days, I go to the Sellers website to place the order and fill out all the information.  Then when it comes time to pay, I click on the box to go to Paypal which I do.  Then I fill out the information as to how I want to pay.  I have a Cash Balance at Paypal, but it's about $12 short of the amount, so I designate the balance to come from the bank account I have listed.  Then I click on the box to confirm payment... about 4 seconds later the page refreshes and I'm back where I started.  I contacted Customer Help via the telephone and the first thing he says is the problem was I had tried to use Paypal Credit and was denied.  I NEVER touched anything that said I wanted to use Paypal Credit.  I checked the boxes for my cash balance and the bank account amount to make the total was highlighted.  So that made me question whether or not whomever I talked to at paypal knew what they were doing.  About 3 minutes later he said the problem was my address.  The same address I've been using for over 10 years and now it's a problem?  Then 5 minutes later he says my account is not the problem, my address is not the problem so it must be the merchant that has a problem.  The bottom line is I was on a tight schedule the product had to be ordered by.  I've missed that window now and will not be able to order the product, and no other merchant carries the same product, so I'm a bit more than just a little ticked off.  I want to make sure the problem is fixed so as soon as I'm able to order this item in the future I want to make sure it's possible to do so.  ... View more
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