Hi! Sorry to hear that, that sucks and the person knew what he/she was doing. For my case, I sent paypal customer service all evidence pertaining to my transaction and sent multiple (very long) comments about my situation. Surely enough, after a few weeks, the case closed in my favor and was fully refunded. Did you set up conditions when sending the Paypal invoice? Hope everything works out for you!
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I received an E-mail from PayPal saying " You have received a payment that we believe may not have been authorized by the PayPal account holder. Here are the details of the transaction we are investigating."
About three days ago, I sold an item worth $1,000 from France to a buyer in New York through the website Grailed (similar to eBay but for apparel, shoes, accessories) who offers Paypal Buyer + Seller protection. After the purchase, the buyer also asked a question about shipping the receipt along with the item, to which I replied yes. The next day, I shipped the item and sent the buyer tracking information. Lo and behold, the next day, they filed am Unauthorized Paypal Claim. This was surprising because she was communicative at the time of purchase on the Grailed messages, and her address was PayPal verified. Of course, once the claim was filed, she stopped replying to my messages, which is extremely frustrating. And since they filed a claim, the money is now on hold in my account.
I was directed to the Resolution Center by PayPal to provide as many notes and evidence of the shipment. Thus, I provided the tracking number, a scan of the shipment receipt from the post office, the post office receipt of shipment fee, and also a screenshot of my messages between me and the buyer, showing how she communicated to me about the item and seemed to know what she was doing (I will send another screenshot of how she completely stopped responding since filing the claim). I find that ignoring the buyer after filing an unauthorized transaction claim is a bizarre behavior. The package is expected to arrive in a few days, and I can't do anything to intercept it. The package will also require a signature of the buyer.
Is there any more information I could provide to help my case? Is this a scam? Is there any chance I could lose?
I've read many threads online of this behavior and wanted some advice. Thanks.
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