^ You're telling me again how it is. I know how it is, I'm complaining about how it is. And explaining why it sucks. Responding to your numbered points: The "You received a payment" email is received, naturally, after payment has been made. Eligible in the English language means "available, having met specified conditions". If it had said "Seller Protection: Available", that would have a distinctly different connotation — in fact, it'd be exactly what you've just told me. If it had said "Seller Protection: Eligible*" with an asterisked explanation below saying "Provided a shipping service with delivery confirmation is used", that would also be acceptable. Wondering what it would take to receive a ":NOT eligible" status, I looked it up and noticed that "Items that you deliver (or are picked up) in person" is one example of a transaction NOT eligible for SP. That suggests that delivery method IS taken into consideration prior to the issuance of the email/Eligibility status. As such, the post-payment "Eligible" boast deceives/lulls the seller into believing they are protected by PayPal even when they may not be. As a relevant aside: With my PK sale, despite my seller's PayPal address being "CONFIRMED", I noticed the provided postal code was: "00000", which surely wasn't correct. I looked up the correct code for his street address online and then asked him to confirm that "00000" was correct; he provided me the same one I found. I called PayPal to ask them about this, given that I was concerned that me making the change would violate the conditions required for Seller Protection. They couldn't explain why he was CONFIRMED with an invalid postal code, but did say that if I had sent to "00000" and the parcel didn't arrive, I would be protected PROVIDED THAT I could prove proof that the postal code was invalid. (In retrospect, I wish I'd left it as it appeared and takne my chances that it would have got there regardless!) Incidentally, I later asked that 2nd Cdn seller he bought from what postal code he shipped to, and thankfully it had by then been updated with the correct info. My point: again, ": Eligible" is just words, it doesn't reflect actual conditions, so it's a misuse of the word. See previous posts: Yes, that's PayPal's terms but it is inconsistent with the requirement of every other shipping service or 3rd party shipping insurance provider. I keep repeating the point but PayPal's "Protection" doesn't protect the seller in case of legit lost in transit. So the best option for a Canadian seller is to ignore PP's boast (as that requires $$$$$ d.c.) and to instead combine the most economical CP shipping service available AND purchase 3rd party shipping insurance for the full shipment value (cost: approx US$4). That's far cheaper than upgrading to a CP insured service (careful: some only have max $100 limit). In my case, sending to PK, if I'd been able to convince the buyer to shell out C$75 for ins. shipping ($89 now, since Jan's rate increase), I would have been protected against any loss. Unfortunately, eBay's shipping tool does not allow such level of fine-tuning, so insisting on that service would have cost me other sales. (#4) You are talking about businesses. I was going to make the same point as you in a previous post, but didn't feel it was relevant as I stated at the top that I am not a business. Okay, I was reselling multiple brand new items, but the point is it was made clear I am not a high volume seller. This financial loss to this PK seller really hurt. And again, I understand (and understood) the risk, but my complaint is that it's not right that eBay+PayPal put all the risk on the seller, when it's so easy to give the buyer shipping options and let them assume the risk. (#5) Stop using PayPal AND EBAY, I think you meant! Neither has my back as a seller, despite what they claim. I will continue to use them (in conjunction with 3rd party shipping insurance and more careful consideration of where I'll ship to), but I would like their system to change. And for that to happen, people first have to admit that the system needs changing. Some of us already know it. I was hoping this thread would help others to understand that everything is not great.
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