So, I'll give the scenario and you can comment. I sold a working watch with a broken back part (new $1500, sold for $150) and the buyer didn't pay. I did an ebay dispute which promptly got a response of 'sorry I've been sick, I'll pay straight away'...and they did. I posted the watch and they received it. A few days later I received emails saying it doesn't work. I asked if theyd follow the manual and sent several pictures of it working on it's different functions. They they said they had pulled it apart and that I was irresponsible and should grow up and give them their money back. I asked politely if they could send photos and possible take somewhere so they could say what was wrong. They didn't and put a paypal dispute in. I again said that we could resolve this if they could send photos and possible take somewhere so they could say what was wrong. Again. they didn't. They were a new Ebayer and I am a regular basically. I contacted paypal to ask for support and all I got was the terms and conditions. Paypal awarded them the dispute win. The watch is currently being returned broken, pulled apart and I have to refund and pay fees etc. I can't fathom this outcome and I have received a one word response from the byer ...'ha'. I feel betrayer by paypal. I have never had a dispute ever and now I don't trust paypal. Any advice?
... View more
