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richdmz · ‎May-24-2017

I sent a prepaid label using UPS which was fully insured. The automated USPS system said the case was resolved so I have an inquiry in to see the findings. Inquiry in with the bank as well.

richdmz · ‎May-24-2017

The label was provided before the buyer used his own label. The buyer was a new eBay member with 0 feedback and closed his account shortly. I am not sure if the intent was malicious or an eBay buyer who was new to the process and it was just coincidence that it was received and signed by another individual at the wrong address. The buyer also had poor communication during the process. Looking back there is always room for improvement on my end so I will keep this lesson learned in the future. I also thought of some action items for myself. -Going to contact USPS and follow-up on their investigiation -Contact the address that received the item (it was shipped to a bank in the area) and see what happened to the package

richdmz · ‎May-24-2017

Thank you for taking the time in responding. I been selling on eBay since 2004 and understand there will always be risk in selling. I tried mitigating this risk by accepting his return and providing a prepaid label. The buyer choose his own shipping method which ended up in an incorrect delivery. I spoke to USPS who was the carrier he used and they opened a case and said they would refund the buyer up to the insured amount he elected. I just want to ensure I mitigated my risk with the chargeback case as much as possible knowing that there is a good possibility of the credit card company siding with their client even through the return was never made with proof backing this up.

richdmz · ‎May-24-2017

The chargeback was for "credit not processed" which means the buyer said he returned the item but did not receive the credit for it. However I never received the item and the tracking # he provided shows it was delivered to the incorrect address. Paypal provided this reason in the case which customer service confirmed This chargeback type was not covered under Seller Protection. Product was a brand new video card $8xx.xx Tracking shows it was delivered and signed for by the buyer.

richdmz · ‎May-24-2017

Good Morning, I sold an item through eBay and the buyer requested a return. I accepted the return and provided a return label however the buyer used his own label and the tracking shows it was delivered to the wrong address. Buyer opened a case with eBay and it was denied due to tracking show that it was not delivered to me. Buyer filed a credit not processed claim with his credit card which in turned opened a case with Paypal. I provided the details to Paypal with the details of the eBay case showing he never returned the item. Paypal says I am not elgible for seller protection, debited my account and is waiting for the credit card company's decision. Has anyone worked through a case like this? Any tips or recommendations? I am concerned that I am told I am not eglible for seller's protection when I delivered the item with tracking/signature and the item was never returned. I am also concerned if Paypal is accurately representing the case to the credit card company. I appreciate any help or suggesstions. Thanks, Rich

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Re: Credit not processed Chargeback dispute - any ...

Re: Credit not processed Chargeback dispute - any ...

Re: Credit not processed Chargeback dispute - any ...

Re: Credit not processed Chargeback dispute - any ...

Credit not processed Chargeback dispute - any expe...