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since ‎May-02-2017
Country: United States
Type: Business
daniel111111111
daniel111111111 Contributor
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Re: Downloading PDFs of invoices: all text shows a...

by daniel111111111 Contributor in About Business
‎May-03-2017 01:26 PM
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‎May-03-2017 01:26 PM
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  Thanks for the reply.  I have been using the Print to PDF function as a workaround but I've got a lot of invoices to get through and it does slow me down.   Honestly I was hoping someone from Paypal would see this thread and figure out how to fix their software.   Given that a call and an email to customer support have gone nowhere I I shouldnt be surprised by a lack of this forum post generating a proper fix.    ... View more

Downloading PDFs of invoices: all text shows as a ...

by daniel111111111 Contributor in About Business
‎May-02-2017 11:54 AM
‎May-02-2017 11:54 AM
Although this error had been popping up for weeksm the "Download PDF" function for invoices is now completely broken.   Instead of providing a legible PDF Paypal is now providing PDFs that feature all text represented as black boxes.    It's worse than useless as it makes my business look very unprofessional to my customers as they get a Black Box PDF on their download links too. I have tried to get around this problem by using different computers and different browsers but the problem is present everywhere.  The inability to download a clean PDF of an invoice is now heavily slowing down my invoicing process.   I have called Paypal customer support and was told that this is a "known issue" and it was being "worked on."   Obviously I can make a PDF of the invoice screen using my computer, but this shows the customer my view and isn't the normal format they're used to.   Also, this takes additional time which is a concern given the amount of invoices my company issues per day.  Has anyone found a work around to this problem (besides making a PDF of the home screen)?   ... View more
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