I just went through hoops with liligal.com on behalf of my wife. Their website is garbage (not intuitive and buttons don't work). I'm convinced they deliberately make it very difficult to initiate refunds or returns. They force you to submit their so called "ticket" and then I'm convinced they can't read or ignore english submissions which are very clearly stated with proof. They finally issued a 100% refund through PayPal to her credit card, BUT she is not a PayPal member. Is this possible? Can someone here verify that this works? In case you are wondering about my case here it is: She ordered a garment on 12/2/2017. She finally got a tracking number about 10 days later. The tracking information was "package on it's way to shipping facility". That information wasn't updated for several weeks until it showed up in New Jersey. Then it took another week or more to reach southern Missouri. It had been handed over from DHL to USPS (Ugh!!!!). It made it all the way to my local post office where they tried to scan it (so they said) and they could not determine where it goes, so they sent it back to China with the phrase "Deliverable address" on the tracking information. So I initiate a refund request from liligal.com. I'll spare the details, but suffice it to say by the time it was done I was ready to admit myself to a sanitarium! Anyway, she says she's learned her lesson about ordering from a Chinese company without first checking the online reviews (which clearly shows liligal.com as a terrible company).
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