@BethM94 Afraid if you want to speak to customer servces then either patience is the key or try phoning at a quieter time. I tend to put the phone on loud speaker and carry on with doing things until they answer. When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent". OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
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