PayPal Community

So I called paypal, this time the German one as they normally have more people who speak English. I fully explained the situation and this lady went over it all with me and she seemed to really know her stuff but she was unsure as to whether a name change would be possible.  Luckily, she did say that if I'm not able to link a bank account, there is another option which is to transfer the funds to another paypal account. I didn't hear of this before so this is great to find out. I just have to write an authorization thing saying paypal has the right to move my funds to the account I choose and then it will go.    ... View more

Okay well thanks for the quick tips and help though, I appreciate it.  From your experience of all this stuff - is it easier to change the last name for marital reasons or is that pretty difficult as well?   ... View more

Yeah fair enough. My English is far better. Yeah so basically when you want to change your name it gives you three options which refer to the reasons for changing the name (marital reasons, typo, and incorrect name (mine)) After I pick the incorrect name thing it asks how significant the change is, I say pretty **bleep** significant It then requires you to upload files, it asks for a utility bill to confirm the address, a passport/national ID photo.  I uploaded a utility bill, a passport photo, a residence permit photo for switzerland (includes the address so this would help on the address thing), and a credit card statement.   I confirmed my credit card on this account. The credit card is with my true name. I wasn't really thinking at the time and just figured I should confirm my card and forgot that it was a fake name on the account lol so yeah. That is clearly what threw up the red flag for paypal after I confirmed a card which had a different name. Didn't need a national ID to sign up. Address is indeed correct.   ... View more

Oh okay I see.. Well I live in Switzerland but my French isn't fluent and so I had some trouble properly explaining the issue to customer service here. The guy just kept repeating that you could only make name changes if it is 1 or 2 letters. Even though thats false ( I mean it says otherwise on the website?) So that was useless. Every time I call customer service they ask for first name/lastname and email address. What kind of info do they ask for in order to make changes like you mentioned? Just wondering so I'm ready. I can fully access the account thats no issue at all. I'll try calling on monday and try to find an English speaking employee  ... View more

It got to the root of the first question yes, but I figured it should still be possible since paypal states that a valid reason for a name change would be 'creating an account with a fictitious name'. Yes, the name on the account is different, but the card used is in my name and so is the address so there is of course supporting evidence showing its mine. ... View more

You should've only posted the first line because that was the most useless reply i've ever witnessed.  ... View more

  Yeah got that now : / my fault completely of course. At the change name page it says one of the reasons you can change your name is if you used a fictitious name (exactly what I did), so I should be able to right? I uploaded a utility bill, passport photo and credit statement all with my real name, what do you think? ... View more

Alright man good, I don't want to get **bleep** over by this seller No idk, it's a brand new account that was my first purchase. I believe it's because I used a fictitious name instead of my own, (didn't think that was a big deal). Working on changing the name now so hopefully that works. ... View more