In the future, always prepare an estimate for your client to sign that outlines the scope of work, desciption of services and estimated cost, payment schedule, kill fee and an errors and ommissions clause that states It is the CLIENT’s responsibility to check initial and printer proofs for content accuracy before releasing final product to press. YOUR NAME is not liable for errors or omissions on the part of the CLIENT. YOUR NAME cannot be held responsible for errors under either or both of the following conditions: if the CLIENT has failed to indicate changes at the proof stage or if the CLIENT has instructed YOUR NAME to proceed to press without approval of proofs. For printed pieces, a reasonable variation of color between proofs and the completed job shall constitute acceptable delivery. If however, the issue is you did not properly format the item for press, which rendered the item undeliverable (in other words, you created something at low resolution, without bleeds, wrong color space, etc.) and the client could not use it for the purpose that they hired you, you should refund their money. Especially if it was designed for use at a specific time and that time has passed.
... View more
