All the items on my Paypal activity report shown as "completed" are totaled in the "Balance" column, but an item shown as "cleared" does not, making every subsequent entry in the Balance column inaccurate. The payment in question was made on 31 December and, according to the payer, cleared his bank account on 03 January (26 days ago). The downloaded spreadsheet and a memo from Paypal confirm the transaction. Surely any bank transfer should have cleared weeks ago. How do I get Paypal to display the transaction as "completed" on the activity report? I went on-line to determine the difference between “cleared” and “completed” on the Paypal activity report. The responses are typified by one that says that “‘completed’ means that Paypal has processed it but may not have received the funds for it yet”, whereas "‘cleared’ means that Paypal has received the funds, so the seller has received the funds”. This seems backward, in that the items on my Paypal activity report shown as “completed” are totaled in the “balance” column, whereas the payment in question (shown as “cleared”) is not included in the total. I fully realize that a single small transaction is trivial, not worth my time or yours, and can easily be written off from a bookkeeping point of view. But I am pursuing it for three reasons: (1) is sure looks like the money should not belong to Paypal, (2) this may happen in other instances, and (3) I am just stubborn enough to want to understand the Paypal process and language, Hopefully someone can give me some further insight and direction. Maybe even someone from Paypal will read this. My attempts to contact Paypal were frustrated by an impenetrable phone defense, and when I ultimately got through to a person, he didn't have a clue what I was talking about. Thanks in advance for help.
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