PayPal Community

Yes I did receive a partial refund.  It was a struggle to get hold of Digital River but once I did they were very responsive.     It seems that I signed up for Trend Micro in 2013 for an old computer that was destroyed in 2013.   When it came to a biennial renewal in 2015 Digital River apparently emailed me to an address that I no longer had (therefore I had no idea what was going on) but the payment from Paypal was "pre approved" so I wasn't informed from them either.    The 2nd biennial renewal in 2017 apparently followed the same format but this time Paypal informed me about the pre apporved payment leaving my account.   In total I paid £204 but I had £160 refunded.    The moral of the story is: Be careful what buttons you press on your computer! ... View more

The same thing has happened to me but in the sum of £79.90 for an alleged pre approved payment from 2013.  I initially received the same response from Paypal as you.  I had never heard of Digital River Ireland Ltd before and I absolutely never signed up for any deferred payment using Paypal or anything else.  I checked with my bank and the money left my bank account immediately.       I changed my password and security questions as recommended but I don't see how that would make any difference because they have my email address.  Although in 2013/14 I had a completely different email address.                                 ... View more

Did you receive your refund?   I have just had £79.90 taken from my account to pay Digital River for an alleged pre payment agreement from 2013.  I had never heard of them before and I have never bought any software ...ever.  The only reason I ever had a Paypal account was for my purchases on Ebay.  I never made any payment agreement with anyone using Paypal.  I didn't even have the same email address in 2013 so how did they access my account this week?  I have created a dispute and Paypal say that they will challenge the charge to Digital River for not providing me with whatever it was that I allegedly agreed to pay for in 2013.            ... View more