Such amount will be credited back to your account with in a week or two. My spouse ordered for certain fashion asseccesories from ASOS and paid them on line. At first attempt the amount was deducted from my account but was not recieved by the ASOS. Then at second attempt again the amount was deducted from my account and now its payment was successful with the sellers. I also called ASOS customer service 0844 385 1700 ,source: http://qwikfix.co.uk/asos-contact-number/ and they replied in positive manner. Within two weeks my first debited amount was credited to my account.
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