@Nanajuju With cases of item received but not as described it is often one persons word against anothers. So paypal tend to find in favour of the buyer but the buyer has to return the item back to the seller first before a refund is awarded. After all its not really fair to have both item and refund. If you buy from a seller in your own country then if they don't refund your return shipping costs then you have the option of the small claims court BUT if you choose to buy internationally then of course you can't do that and have less protection. Your best bet is to read up on what buyer protection offers and then risk assess your transactions. We have more complaints for SNAD items on this forum from China / HK etc and those sellers know that the cost of return outweighs the price of the item so they often get away with it.
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