Hello all, I have only ever purchased via Paypal. Yesterday I discovered that an order I had placed had been cancelled/ deleted as if it never existed, but the money went and was never returned. I cannot prove the order via the site as it seems to have never existed. So, my question is this- what banking info do retailers actually see upon purchase? I contacted the company direct, and gave dates, amount, Paypal transaction info, name and email address- presuming that was enough for them to realise they need to refund, or deliver. They sent the following request- Apologies for the inconvenience. Could you provide the following: The date of the purchase The amount of the purchase in US Dollars The last 4 digits of the card used OR The PayPal Unique Transaction ID if you paid using PayPal Your Full Name as it appears on your Card if applicable Bank statement that shows the transaction charges Email address associated with the purchase. Do they have the right to ask for card name, statements, and last 4 digits? As I understood- Paypal protects these details from being bandied around. Thank you in anticipation, S Martin.
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