I need help and advice. I previously ordered 3 different items($9+$1+$69) on Gearbest.com(they say item should reach buyer n 15-25 business days) on the 28 Aug 2016. On Monday 19 Sept 2016 I received 2 items ($9+$1) and went to the PO to collects them. At that point i was expecting for my 3rd order($69) to reach during the same week. I was checking the tracking status of my 3rd item almost every 3-5 hours and on Tuesday 20 Sept 2016 when I went on the tracking website, it showed that my item's delivery was unsuccessful and the hours after that it changed again to "delivery successful" but i did not receive any notice or anything from the PO and i decided to wait another 24 hours hoping maybe it will reach but the next day it did not. I opened a case with the seller via paypal dispute and they take a really long time to reply. They say that they have online evidence that the item was delivered BUT HOW AM I SUPPOSE TO PROVE THAT I DID NOT RECEIVE IT??? I went to the PO on the seller's saying and there i asked them if there was any parcel for me and they said no and that if there is any parcel they will send a notice. I went back home and messaged the seller about that and he said that at this point they offer me 2 solutions, 1-Resend(i will have to pay another $35) 2-Partial refund(they say they will refund only $35) I told the seller that i don't want to wait any longer and that i want my refund and if possible a FULL refund. I waited another 10-12(or more) hours to finally get a reply today (Friday 23 Sept 2016) that they are contacting the shipper to get more information about the delivery and that i need to contact them after another 5-8 business days. And i replied that i don't want to wait any longer and i want my refund. My question is: 1- Do Paypal cover me ? I cannot wait any longer, the parcel MAY have been delivered but not to me. 2- What should i do at this point for the seller to refund me my full amount? 3- Should I escalate the case to paypal? Will my get my money back of will paypal take the buyer's side? I really hope that paypal can get me my money back.
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