@Phil-Champ wrote: PayPal is currently one of the worst websites for usability that I've ever come across, and I've worked in software for 30 years. The interface is a complete mess and looks like a poorly-executed attempt on their part to harmonise the website with the mobile phone app. The following method works for me sometimes: Click the Settings icon near the top of the page. Beside Profile, click Update. On the Name Change page, click Cancel. The classic profile page is displayed. Notes I don't know of any way to get the classic profile page to appear permanently. This method works at the moment, but I guess the classic profile page will disappear eventually. This method works inconsistently across browsers. It's most reliable in Microsoft Edge, then Firefox, then Chrome. There's a possible cookie problem on second tries of this method. If the classic profile page won't appear, try closing and then re-opening the browser. This works (on Firefox) for me. Thank you Phil-Champ for sharing the tip; it really shouldn't be so obtuse though. It does indeed seem they've removed the link that was there for a time to access the original site. The new layout is yet another example of a company who think their website needs to appear HUGE (like a mobile app) which, bugs aside, immediately makes me think, in my mind at least, that things have been made for simpletons and indeed from reading this thread it does seem that certain features have been removed. In fact, using the classic site was the only way I could complete my Direct Debit contract and confirm the new bank account I'd recently switched to. The new site simply didn't work! The interface was there (more confusing actually if you ask me) but it didn't send the 4-digit code nor provide an option to send one again. To make matters worse, PayPal sent me an e-mail this morning informing me of this but providing instructions that only make sense for the old site! You'd really think skinning a website would be a simple matter of just adding a new graphics layer but apparently not. I don't know what's wrong with their IT department but it always seemed in the past that computer staff could get their act together whereas they (and management) are more concerned these days with design before getting the inards working correctly. I'm all for things looking good, it is important, but the new site doesn't even look that nice IMHO!
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