PayPal Community

You have to call them and it is based on the completed transactions and probably other factors. I dont work for Paypal. ... View more

I know, it should not be temporary, right?! It is your money! Well, no, that is not how Paypal operates.   But the credit is up to 8 days, no more! Trust me I tried to make it permanent, I failed! Since they don't know how long it will take for your funds to show in the balance.   I went through agent, supervisor, senior supervisor and Paypal manager. The answer is a credit is temporary if issued to adjust your balance right now so you can use your received funds (the ones that are showing completed but not showing in your balance). It is a favor they grant you even though it is their glitch.  ... View more

I spent over two hours with different supervisors and even a manager; they can't commit to a time for resolution.    Meanwhile there is an expectation that their problem becomes the customer's responsibility to cover for them. Because here is the irony! Paypal does receive the money in their corporate business accounts, it just does not reflect in the customer account balance...Therefore the customer can't use that deposit. So the deposit is not lost in cybespace. It is actually received and accounted for.   What is the issue is the software and how the platform functions - based on available balance. So when and if you get a credit issued by paypal for your deposit, that credit is temporary even though the deposit is accounted for. They can't manually rectify the account to reflect the confirmed (completed) transactions. I got lucky to get a credit but it is temporary so hopefully they get things back to normal before the deadline...   If this situation was to last much longer than 24 hours, I can't imagine the PR nightmare if all customers affected negatively by this bug or by Paypal handling of their calls would complain to Better Business Bureau or to social media. Paypal management needs to step up when such problems occur, specially when it is a Paypal problem and not a customer issue.    FYI Banking and money transfer companies like paypal are highly regulated but complaining to your bank won't help since it has nothing to do with the problem. Better Business Bureau regulates and answer complaints based on industry policies and you can file a complaint online; social media can make an impact on a business' image but I am not sure if Paypal would care. I suggest you call and ask for a supervisor to see if you can get help for your specific situation, it may get you over the hump for the next few days by which, hopefully, this miserable issue will no longer roam their system. ... View more