I purchased an item two weeks ago on eBay utilizing my PayPal account. Less than 10 minutes later, I received an e-mail from eBay claiming that the item was posted with a compromised account, and that the transaction would be cancelled. However, PayPal still charged the dollar amount to my back-up funding (bank account). The amount remains unclaimed by the seller. My frustration stems from PayPay's unwillingness or inability to get my money back. I cannot dispute the transaction through eBay (message says PayPal won't allow it), and I cannot dispute it through PayPal because it's technically "not complete". Customer Service responses keep focusing on disputing the transaction, or requesting a refund from the seller (which I've done three times to no avail). I just want my money back so I can buy the item elsewhere. This is not a large dollar amount...but I'm really concerned that my money can be held in limbo for a significant period of time, despite the fact that eBay has confirmed a hacked account on their end. I spend thousands of dollars every month through PayPal, so this is really concerning me. I don't feel that all of the "customer protections" in place are actually protecting me...and I hope that PayPal isn't making money on my suspended funding, because that would be really bad. Thoughts?
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