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Brob1 · ‎Aug-15-2016

Ok. I found that page under Getting Paid and Managing my Risk --> Blocked Payments. Will play around with this a bit.... Thanks.

Brob1 · ‎Aug-15-2016

I do not have an option for Payment Receiving Preferences in My Profile. You must have a business account?? In my profile, I get Account, Security, Payments and Notifications. Under Account, I can add a profile picture or change my name, have account options of upgrading to a business account or closing my account, or updating my address, email or phone #. Security is what it is. Payments relate to outgoing, not incoming. Notications are my preferences. The paypal support person I spoke to suggested they could update my Payment Receiving Preferences to Yes for international addresses. I told them no since I do not want to ship international and it really should not apply in this case since the address is not international.

Brob1 · ‎Aug-15-2016

I'm not sure on that either, but it should have nothing to do with my account type. Personal can accept both international payments and various payment types. In My Ebay, I have NO shipping exclusions set. However, in most of my auctions, I specifically turn international shipping off. The auction specific setting SHOULD override the My Ebay setting. Either way, the shipping exclusion should not come into play since the address is in the U.S. Based on what Ebay and PayPal have both said, it has nothing to do with me...but that still does not help. If I was the buyer, I would not want to jump through all the hoops just to purchase a $20 item. I'll report back if/when this is resolved. Thanks.

Brob1 · ‎Aug-15-2016

Personal accounts accept debit and credit card payments just like a business account. With respect to receiving money, the main difference is a business account also allows bank account payments. I've had this same paypal account since 2001 and have not had any problems. Also, I believe the buyer is trying to pay with USD funds held in the Paypal account. I just don't see how this should be complicated. Paypal support suggested it is a buyer issue, nothing on my end. Same thing Ebay support suggested....which probably means it will ultimately be my issue.

Brob1 · ‎Aug-15-2016

Since I only have a personal account, I do not see the seller settings/options. Apparently that is only available in business accounts. I spoke to Paypal and they said my settings are to disallow non-us addresses. However, this buyer has a ship to in Portland, so even though they are in China it should still go through for me. Paypal suggested it is a buyer issue. I see that this person has been buying other things on Ebay...so it seems they are not having these troubles with other sellers. I'm guessing this is going to be an issue that goes back and forth for a while and I will lose my buyer.

Brob1 · ‎Aug-15-2016

I had a fixed price Ebay auction which ended yesterday. My auction settings specificy no international bidders. The bidder is from China but uses a "care of" shipping address in Portland Oregon so technically there is a U.S. shipping address and it bypasses my excluded bidder settings. The buyer is saying Paypal is not allowing them to pay. They are telling me that Paypal says I do not allow international payments. I thought all accounts (mine is a personal account) could receive international payments? I realize the fees could be different than the 2.9% + .30, but the buyer says they have even tried paying in USD and they get messages saying the receiver does not accept international payments. Ebay support said it is a buyer issue, but the buyer is telling me it is my PayPal setup. Any thoughts? Thanks.

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Receiving Payment from International Ebay Bidder